Products purchased from MJ Richards Grow Supply may be returned within 14 days from the date of delivery, must be in new condition and in the original packaging. For properly returned products, MJ Richards Grow Supply will refund you the cost of the product less a 15% restocking fee (see Returns below). Shipping charges are non-refundable and return shipping costs are the customer's responsibility unless the return was due to an error by MJ Richards Grow Supply which resulted in you receiving an incorrect or defective product. All refunds typically take 4-6 weeks after we receive the returned product.
Our products come from a variety of suppliers and distributors. If an order has multiple products, you may receive products from different origin addresses and at different times. Not all of our orders are shipped from Florida.
To save costs for the customer, orders containing multiple products may be shipped from multiple carriers, i.e. UPS, FedEx, etc. even though one shipping option was chosen during checkout.
Many items are shipped for free, meaning customers do not pay shipping charges. However, handling fees of $5 may still apply.
To protect our customers and prevent fraudulent charges, in some cases, we will contact the customer prior to shipping and request additional billing information and support.
You may return many new, unopened items within 14 days of delivery for a partial refund. Qualified returns will be the original product cost less a 15% restocking fee.
Returned items must be new, undamaged and in complete, original packaging; no exceptions.
If the return is a result of our error (you received an incorrect or defective item, etc.), we will pay the return shipping costs otherwise, you will be responsible for all return shipping costs.
Products that cannot be returned include, but not limited to, liquids and powders such as nutrients, supplements, additives, fertilizers, buffering solutions, calibration solutions, growing media/substrates including starter plugs, pest control products and light bulbs and lamps. You MUST first contact us to determine a product's eligibility to be returned.
You should expect to receive your refund within 4 to 6 weeks from our receipt of returned product.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If you have any questions regarding a return, please contact us with your order number and details about the product you would like to return.